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Shipping policy

Effective Date: 2026-03-30

1. Introduction

At Modern Lounge Den, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on ModernLoungeDen.com.

Summary

  • Service name: Standard Shipping
  • Price: Free on orders over $100 (before taxes). Orders of $100 or less have a $60 shipping fee at checkout.
  • Order cut-off time: 2:00 PM ET (Mon–Fri)
  • Handling time: 1–2 business days
  • Transit time: Typically 2–7 business days after dispatch
  • Total delivery time: Typically 3–9 business days (handling + transit)
  • Destination: United States (see destination details below)
  • Coverage: Most products unless a product page or checkout states otherwise

2. Shipping Destinations

United States

  • We ship to addresses within the United States.
  • Some oversized or freight items may have delivery restrictions or special delivery requirements, which will be shown on the product page and/or at checkout.
  • We do not ship to P.O. boxes for items that require carrier delivery or freight service.

Future expansion

If we expand to additional regions, this page will be updated.

3. Shipping Costs

  • Free Standard Shipping: Orders over $100 (before taxes) ship free within the United States, unless the product page or checkout states otherwise.
  • Orders of $100 or less: A $60 shipping fee applies at checkout unless the product page or checkout states otherwise (e.g., freight/oversized items).

All shipping charges (if any) are shown at checkout before you pay. We do not add hidden shipping fees after checkout.

4. Order Handling and Delivery Time

Order cut-off time: Orders placed by 2:00 PM ET on business days (Mon–Fri, excluding holidays) begin processing the same day when possible. Orders placed after the cut-off time begin processing the next business day.

Handling time: We typically process and dispatch orders within 1–2 business days (Monday through Friday, excluding holidays).

Transit time: After dispatch, delivery typically takes 2–7 business days, depending on destination and carrier.

Total delivery time: Most orders arrive within 3–9 business days (handling + transit).

If an item needs extra time (for example, made-to-order, backordered, or freight scheduling), the product page and/or checkout will display the most accurate estimate. Those item-specific estimates override the general timing above.

5. Shipping Methods and Carriers

Orders ship via trusted carriers such as USPS, UPS, FedEx, or similar services based on destination and package size.

Freight / oversized deliveries

Some large items may ship via freight. If freight service is required, delivery details (including scheduling, curbside delivery, or additional delivery options if available) will be provided after purchase or shown at checkout when applicable.

Shipment tracking

Most shipments include tracking. You will receive a tracking link by email when your order ships (or when the carrier generates tracking for freight shipments).

6. Order Tracking

After your order ships, you will receive an email with tracking details (when available). If you did not receive tracking within a reasonable timeframe, contact us using the information below.

7. Delivery Issues

Delayed or lost packages

If your delivery appears delayed beyond the estimated window, email us at support@modernloungeden.com or call 1-912-913-4332. We will help investigate with the carrier.

Marked delivered but not received

  • Confirm your shipping address in your order confirmation
  • Check with neighbors, building management, or your mail room
  • Contact us so we can assist with a carrier trace

Damaged packages

  • Photograph the outer packaging and the item (including any visible damage)
  • Keep the packaging until the claim/review is complete
  • Contact us within 7 days of delivery at support@modernloungeden.com

We will review and arrange a replacement, parts shipment, or refund as appropriate. For full return eligibility and timelines, please refer to our Return and Refund Policy.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the missing item details. We will investigate and, if confirmed, send the missing item or issue an appropriate resolution.

9. Returns and Refunds

For return eligibility, restocking fees, and refund timelines, please refer to our Return and Refund Policy.

10. Address Accuracy

Please enter your shipping address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package is returned to us due to an address issue, we will contact you to arrange reshipment. Additional shipping charges may apply.

11. Contact

12. Changes to This Policy

We may update this Shipping Policy from time to time. Changes take effect when posted on this page.

Thank you for shopping with Modern Lounge Den.