Login

Cart

Your cart is empty

Refund policy

Effective Date: 2026-03-07

1. Overview

At Modern Lounge Den, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through ModernLoungeDen.com.

Summary

  • Region: United States
  • Shipping: Free shipping on orders over $100 within the United States. Orders under $100 have a $60 shipping fee at checkout.
  • Return window: 30 days from delivery
  • Damage/defect reporting window: Must be reported within 7 days of delivery
  • Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
  • Return shipping: Customer is responsible for return shipping costs unless the item is defective, damaged on arrival, or incorrect.
  • Restocking fee: 25% of the product price for approved non-defective returns
  • Refund processing time: Refunds are issued to the original payment method within 7 business days after return approval/inspection

Important: This Return and Refund Policy is separate from shipping charges. Shipping fees (including the $60 fee on orders under $100) are not refundable unless required by law or the order is canceled before shipment.

2. Contact Information

To start a return or report damage, contact our customer service team:

Hours: Monday to Friday, 9 AM to 5 PM EST

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new item within the policy window
  • The damage or issue was reported within 7 days of delivery
  • The product is returned within 30 days of delivery
  • The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival and reported within the required window.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and, if approved, provide return instructions. If the item is confirmed as damaged/defective/incorrect, we will provide a prepaid return label when applicable.

5. Return Shipping and Fees

Return Shipping:

  • Damaged/Defective/Incorrect items: If approved, we will provide a prepaid return label when applicable.
  • Non-defective returns: Customer is responsible for return shipping costs. We recommend using a tracked and insured shipping method.

Please ship the item within 7 days after return approval.

Restocking Fee: Approved non-defective returns are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Exchanges for the same item may not incur a restocking fee.

Shipping fees: Shipping charges are non-refundable unless required by law or the order is canceled before shipment. If you received free shipping on an order over $100, the “free shipping” benefit does not convert into a cash refund.

If a prepaid label is provided, please use the provided label to avoid delays in processing.

6. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
  • Refunds are issued to the original payment method within 7 business days after return approval/inspection
  • If you prefer, we can send a replacement item instead of a refund (subject to availability)

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

  • Items reported after 7 days of delivery (for damage/defect/incorrect item claims)
  • Items damaged due to misuse or neglect
  • Personalized, custom-made, or perishable goods
  • Intimate or sanitary products such as underwear, swimwear, or personal care items (unless sealed and unused)
  • Gift cards and downloadable digital items

9. Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once shipped, cancellations are not possible. You must follow the return process outlined above.

10. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from Modern Lounge Den, you agree to this Return and Refund Policy.

Modern Lounge Den
support@modernloungeden.com
1-912-913-4332
8735 Dunwoody Place, Ste R, Atlanta, GA, 30350, United States